Refund policy
Twisted X warrants its footwear to be free of defects in workmanship and materials. We do not warrant soles against wear. We will not consider any claim/claims when our footwear is misused, abused or altered in any way. Reasonable care is essential with all Twisted X products.
The return of Twisted X product, for any reason, must be authorized by our Customer Service Department. All consumer returns must go through a Twisted X retailer.
Company inspection is required to determine defects in workmanship or materials on any worn product. Product not found to be defective is subject to return to retailer. Twisted X sales reps cannot authorize merchandise returns or pick product up for credit.
Twisted X will determine if dealer will receive full or partial credit or if repair or replacement product will be sent. Replacement product will be sent as soon as possible, dependent upon availability.
Return Procedure
- Dealer must contact our customer service department to obtain a return authorization (RA) number by telephone, fax, or email
- To expedite return, the RA must be on the outside of the box, inside the box, please include a brief description and location of defect
- Unworn, non-defective returns are subject to a re-box, restock fee
Twisted X products are manufactured under rigid quality standards. However, any product that is damaged due to customer abuse, customer misuse, or neglect will not be considered for credit, repair, or replacement.
